Help centre

Enter your destination and dates from the home page, then search. Pick a hotel, select a room and its rate (room only or breakfast included, refundable or not), enter the traveller's details, then pay online.

Once payment is confirmed, your booking is confirmed and a confirmation email is sent with your booking number.

You can create an account with your email and a password, or sign in with one click using Google. All your bookings are then grouped under "My bookings", split into "Upcoming", "Past" and "Cancelled".

A booking made without an account is automatically linked if you later create an account with the same email address.

Whether you can cancel, and any refund amount, depend on the conditions of the booked room: some offers are "refundable" with a free-cancellation deadline, others are "non-refundable".

These conditions are shown before booking and recalled on each booking in your account. From "My bookings", you can cancel an upcoming booking in a few clicks.

Payment is handled by our payment partner via a secure, encrypted flow. Staylo never stores your card number.

You are charged at the time of booking, unless the chosen offer states otherwise (some rooms offer payment at the property).

First check your spam folder. If you can't find the email, sign in to your account: the booking appears under "My bookings". If in doubt, contact us at contact@staylo.fr with the email used for the booking.